Privacy Policy

This Privacy Policy applies to Vaiket, operated by Vikas Web Development Pvt. Ltd.

It explains how we collect, use, store, share, and protect information when users access Vaiket websites, dashboards, WhatsApp Business API integrations, CRM tools, automations, campaigns, chatbots, analytics, and related services.

We use data to connect WhatsApp Business accounts, send and receive business messages, run automation workflows, manage CRM records, support customer communication, provide analytics, monitor security, process billing, provide technical support, and maintain compliance.

We also use operational data to diagnose errors, prevent abuse, improve reliability, enforce usage limits, and protect users, customers, and connected platforms.

Where applicable, Vaiket processes data based on contractual necessity, legitimate business interests, legal compliance, and user consent.

Users may withdraw consent where consent is the legal basis, subject to service, legal, security, and recordkeeping requirements.

Vaiket shares data only as needed to operate and support the service with relevant processors and platforms, including OVHcloud, database hosting providers, Redis providers, email providers, payment processors, analytics tools, and Meta Platforms.

These providers process data for infrastructure, messaging, payments, security, support, analytics, and service delivery. We do not authorize them to use customer data for unrelated purposes.

Vaiket uses reasonable security measures such as encrypted transmission, access controls, authentication, server security, audit logging, and least privilege access.

No online system can be guaranteed 100% secure, so users should protect credentials, API keys, tokens, devices, and team access carefully.

Data is generally retained while an account is active or as needed to provide services, support users, prevent abuse, resolve disputes, meet legal obligations, and maintain business records.

Backup copies, logs, billing records, and security records may be retained for limited periods after deletion requests where required for disaster recovery, legal retention, compliance, fraud prevention, or security investigations.

Depending on applicable law, users may request access, correction, deletion, export, consent withdrawal, or information about how their data is processed.

Users may also raise complaints with Vaiket or an applicable data protection authority. Requests can be sent to support@vaiket.com or legal@vaiket.com.

Vaiket may process data outside the user's city, state, country, or jurisdiction using cloud infrastructure, service providers, and support systems.

Where required, we use reasonable safeguards designed to protect data during such processing and transfer.

Vaiket may use authentication cookies, security cookies, session management technologies, and analytics cookies where applicable.

These technologies help keep users signed in, protect accounts, manage sessions, understand performance, and improve platform reliability.

Vaiket is intended for businesses and users who are legally capable of using business software and entering agreements.

The platform is not intended for users under 18 years of age or under the legal business age in their jurisdiction.

Vaiket may include links or integrations involving Meta, WhatsApp, payment links, cloud providers, email services, analytics tools, and other external services.

Third-party websites, dashboards, and services are governed by their own privacy notices, terms, and security practices.

Vaiket may disclose data where legally required, such as in response to valid legal process, court orders, government requests, regulatory obligations, or to protect rights, safety, and security.

Where possible and lawful, we aim to limit disclosure to the minimum necessary information.

Vaiket may update this Privacy Policy from time to time for product, legal, security, compliance, or operational reasons.

Updated policies may be posted on this page. Continued use of Vaiket after updates means acceptance of the revised Privacy Policy where permitted by law.

Vikas Web Development Pvt. Ltd.

Support: support@vaiket.com

Legal: legal@vaiket.com

Registered Office: Ranchi, Jharkhand 834001, India