How LocalKart Increased Qualified Leads by 40% with AI Email Automation
Transforming customer communication from a bottleneck into a competitive advantage
About LocalKart
Ecommerce • Local Products • India-wide
LocalKart is a growing ecommerce brand that sells curated local products across India. They receive dozens of product enquiry emails every day related to price, shipping, bulk orders, and custom requests.
The Challenge
Many emails were replied to late or completely missed
Sales team was busy, support inbox was overflowing
Leads were slipping away to faster competitors
"We were losing business just because we couldn't answer on time."
Before Vaiket
- • 6-24 hour response times
- • 60% of leads missed during peak
- • Manual email sorting
- • No follow-up system
After Vaiket
- • Instant AI responses
- • 0% missed leads
- • Automated categorization
- • Smart follow-up sequences
Why LocalKart Chose Vaiket
Business Email
Professional email with their own domain
AI Reply Suggestions
Smart responses for common queries
Auto Follow-ups
Automatic reminders for unanswered emails
Secure & Reliable
IMAP/SMTP with guaranteed delivery
Implementation
Connected Domain
Set up professional business email with their own domain on Vaiket
AI Response Engine
Enabled AI-powered responses for frequently asked questions about pricing, delivery timelines, stock availability, and bulk orders
Smart Lead Capture
Configured automatic tagging system to identify and prioritize "hot leads" based on customer intent and urgency
Auto Follow-ups
Set up intelligent follow-up sequences at 24 hours and 72 hours for customers who didn't respond to initial messages
The Results
After 30-45 days of implementing Vaiket, LocalKart achieved remarkable improvements:
Additional Benefits
- • 15+ hours per week saved on manual email management
- • Improved customer satisfaction scores from 3.2★ to 4.7★
- • 28% increase in repeat customer rate
- • Sales team can focus on closing instead of admin work
Now, even if we are busy fulfilling orders, our email is still working for us in the background. Vaiket made our inbox feel like a smart salesperson.
Quick Facts
Features Used
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