Printing & Branding Success

How Royal Prints Reduced Email Workload by 60% with Smart Inbox

Transforming chaotic customer communication into an organized, efficient system

-60%
Email Time
+18%
Repeat Customers
100%
Inbox Organization
2.5hrs
Daily Time Saved
🎨

About Royal Prints

Printing Services • Branding Studio • Custom Orders

Royal Prints is a premium print and branding studio that handles visiting cards, flex banners, wedding cards, and corporate branding orders primarily through email and WhatsApp communications.

Services:Printing & Branding
Channels:Email & WhatsApp
Order Types:B2B & B2C
Team Size:8 people
🚨

The Challenge

Too many small inquiries, corrections, and confirmations

Daily flood of emails about pricing, design changes, and order status

Team was spending hours daily inside inbox

3-4 hours per team member spent on email management alone

High stress, low organization, delayed answers

Important emails getting buried under routine inquiries

The Email Chaos

Before Vaiket:
  • • Mixed inquiry types in one inbox
  • • Manual sorting of every email
  • • Repetitive answers to same questions
  • • No follow-up system
  • • Missed design change requests
Impact on Business:
  • • Delayed order processing
  • • Customer frustration
  • • Team burnout
  • • Lost repeat business
  • • Inconsistent communication
🎯

Why They Chose Vaiket

📧

Centralized Business Email

Needed a unified professional email system to manage all customer communications in one place

🏷️

Auto-Categorization

Automatic tagging and organization of emails into New Leads, Existing Customers, and Vendor communications

🤖

AI-Powered Responses

Smart replies for common questions about pricing, working hours, delivery timelines, and basic FAQs

⚙️

Implementation Process

1

Email Migration & Setup

Migrated all business communications to Vaiket's centralized professional email system with their custom domain

Setup Time: 2 days

2

Smart Categorization Rules

Configured intelligent rules to automatically tag incoming emails into categories:

New Lead
First-time inquiries & quotes
Design Change
Revisions & modifications
Order Status
Tracking & delivery updates
3

AI Response Configuration

Enabled AI-powered automatic responses for frequently asked questions:

Pricing & Quotes
Instant price estimates
Delivery Timelines
Standard production times
Working Hours
Business hours & contact info
Reprinting Process
Re-order instructions
4

Daily Summary System

Implemented automated daily email summaries for owners, replacing constant inbox checking with scheduled, organized updates

📊

The Results

-60%
Reduction in Email Time
Time spent managing emails
+18%
Increase in Repeat Customers
Due to consistent follow-ups
2.5hrs
Daily Time Saved
Per team member
100%
Staff Focus Shift
To production instead of emails

Business Impact

Operational Improvements:
  • • Faster order processing
  • • Reduced team stress
  • • Better work-life balance
  • • Streamlined workflows
Customer Experience:
  • • Instant responses to common queries
  • • Consistent communication
  • • Professional brand image
  • • Timely order updates
"

Earlier, email felt like a headache. Now it's a controlled system. Vaiket brought discipline to how we talk to customers and gave us back hours every day to focus on what we do best - creating beautiful prints.

AV
Aditi Verma
Marketing Manager, Royal Prints

Quick Facts

Industry
Printing & Branding
Team Size
8 people
Email Volume
50-100/day
Implementation
1 week
Vaiket Plan
Growth

Features Used

Smart Inbox
Auto Categorization
AI Auto-Reply
Business Email
Daily Summaries
Team Collaboration

Time Savings

Manual Sorting-45 min/day
Repetitive Replies-60 min/day
Follow-ups-30 min/day
Inbox Management-15 min/day
Total Saved2.5 hrs/day

Reclaim Your Time

Stop drowning in emails and start focusing on your business

Ready to Transform Your Email Chaos?

Join Royal Prints and hundreds of service businesses using Vaiket to automate customer communication

Perfect for printing services, agencies, and service businesses