How Royal Prints Reduced Email Workload by 60% with Smart Inbox
Transforming chaotic customer communication into an organized, efficient system
About Royal Prints
Printing Services • Branding Studio • Custom Orders
Royal Prints is a premium print and branding studio that handles visiting cards, flex banners, wedding cards, and corporate branding orders primarily through email and WhatsApp communications.
The Challenge
Too many small inquiries, corrections, and confirmations
Daily flood of emails about pricing, design changes, and order status
Team was spending hours daily inside inbox
3-4 hours per team member spent on email management alone
High stress, low organization, delayed answers
Important emails getting buried under routine inquiries
The Email Chaos
- • Mixed inquiry types in one inbox
- • Manual sorting of every email
- • Repetitive answers to same questions
- • No follow-up system
- • Missed design change requests
- • Delayed order processing
- • Customer frustration
- • Team burnout
- • Lost repeat business
- • Inconsistent communication
Why They Chose Vaiket
Centralized Business Email
Needed a unified professional email system to manage all customer communications in one place
Auto-Categorization
Automatic tagging and organization of emails into New Leads, Existing Customers, and Vendor communications
AI-Powered Responses
Smart replies for common questions about pricing, working hours, delivery timelines, and basic FAQs
Implementation Process
Email Migration & Setup
Migrated all business communications to Vaiket's centralized professional email system with their custom domain
Setup Time: 2 days
Smart Categorization Rules
Configured intelligent rules to automatically tag incoming emails into categories:
AI Response Configuration
Enabled AI-powered automatic responses for frequently asked questions:
Daily Summary System
Implemented automated daily email summaries for owners, replacing constant inbox checking with scheduled, organized updates
The Results
Business Impact
- • Faster order processing
- • Reduced team stress
- • Better work-life balance
- • Streamlined workflows
- • Instant responses to common queries
- • Consistent communication
- • Professional brand image
- • Timely order updates
Earlier, email felt like a headache. Now it's a controlled system. Vaiket brought discipline to how we talk to customers and gave us back hours every day to focus on what we do best - creating beautiful prints.
Quick Facts
Features Used
Time Savings
Reclaim Your Time
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