Billing
This policy explains when refunds may be considered for Vaiket subscriptions, WhatsApp and Meta related services, custom development, onboarding, hosting, domains, email hosting, SSL, usage charges, and billing errors.
Last updated: May 26, 2026
Company
Vikas Web Development Pvt. Ltd.
Brand
Vaiket
Billing Email
billing@vaiket.com
Support Email
support@vaiket.com
Vaiket cannot control approval decisions, restrictions, suspensions, or policy actions by Meta or WhatsApp. Refunds are not issued only because a third-party platform denies access, approval, or imposes restrictions.
This Refund Policy applies to services provided by Vikas Web Development Pvt. Ltd., operating as Vaiket.
This policy covers SaaS subscriptions, WhatsApp Business API related services, CRM and automation tools, custom development, onboarding, hosting, domain, email, and other paid services offered by Vaiket.
All subscription payments are generally non-refundable once the service has been activated, unless otherwise required by applicable law.
SaaS infrastructure, account resources, platform access, cloud capacity, support allocation, and service configuration may be provisioned immediately after payment or activation.
If Vaiket provides a free trial, product walkthrough, demo, or consultation, users are encouraged to evaluate the platform before purchasing a paid plan.
A purchase after evaluation, demo, or trial does not automatically qualify for a refund unless it meets an eligible refund case listed in this policy.
Refund requests may be considered in cases of duplicate transactions, verified billing errors, incorrect charges, or technical failure that prevents paid service activation.
Refund eligibility is reviewed case by case and may require payment proof, account details, service logs, and support verification.
Refunds will not be provided for change of mind, partial usage, policy violations, account suspension, Meta rejection, WhatsApp policy violations, user misconfiguration, third-party outages, or consumed usage.
Custom setup work, professional services, migration work, consulting, setup charges, domain registration, hosting purchases, SMS usage charges, WhatsApp usage charges, and other third-party costs are non-refundable unless required by law.
Custom development, implementation, onboarding, migration, integration, and consulting fees are non-refundable once work has commenced.
Work may be considered commenced when planning, design, development, configuration, technical consultation, access setup, research, documentation, or coordination has started.
Domain registrations are non-refundable.
Hosting services may be non-refundable once provisioned. Email hosting is non-refundable after activation. SSL purchases are non-refundable.
Third-party infrastructure, registrar, hosting, email, SSL, and cloud provider charges are subject to their own terms and may not be recoverable by Vaiket.
Vaiket is not responsible for approval decisions, restrictions, suspensions, review delays, rejections, or policy actions taken by Meta or WhatsApp.
Refunds will not be issued solely because a third-party platform denies access, denies approval, limits an account, suspends an asset, rejects a template, or imposes restrictions.
Users remain responsible for Meta and WhatsApp policy compliance, accurate business information, customer opt-ins, template quality, and lawful messaging practices.
Users may cancel subscriptions at any time as per the available account, billing, or support process.
Cancellation prevents future renewals but does not automatically generate refunds for current billing periods, activated services, used credits, or already provisioned resources.
Approved refunds are processed within 7-14 business days after verification.
Actual bank, card, wallet, UPI, or payment gateway posting time may vary depending on the payment provider and user bank.
Refunds are returned to the original payment method where possible.
If the original method is unavailable, Vaiket may request verified payment details or use another compliant refund method at its discretion.
Fraudulent, abusive, misleading, excessive, or repeated refund claims may be rejected.
Vaiket may suspend services, refuse refunds, or take further action where refund requests involve fraud, chargeback abuse, policy violations, unauthorized use, or misuse of services.
Billing: billing@vaiket.com
Support: support@vaiket.com
Please include your registered business name, account email, payment reference, invoice details, and reason for the refund request.
For billing issues, duplicate payments, incorrect charges, or eligible refund review, contact Vaiket with your account and payment details.
