Terms and Conditions

Vaiket is operated by Vikas Web Development Pvt. Ltd. from Ranchi, Jharkhand, India.

For support, account, billing, or legal communication, users may contact us at the details listed on this page.

By accessing, browsing, registering for, or using Vaiket, you agree to these Terms and our applicable policies.

If you do not agree with these Terms, please do not use the platform or connected services.

Vaiket provides WhatsApp Business API integration, CRM tools, automation workflows, messaging tools, contact management, campaign tools, chatbot features, and analytics.

Features may be changed, improved, limited, or discontinued based on security, compliance, business, or technical requirements.

Users must be legally capable of entering into binding agreements under applicable law.

Businesses and representatives must have authority to connect business assets, WhatsApp assets, Meta assets, domains, billing methods, and customer data to Vaiket.

Users are responsible for account credentials, API keys, connected WhatsApp assets, team access, integrations, and all activity under their account.

Users must promptly notify Vaiket if they suspect unauthorized access, compromised credentials, or misuse of connected assets.

Vaiket processes user, contact, conversation, campaign, workflow, and analytics data only as needed to provide, secure, support, and improve the service.

We apply reasonable security measures, access controls, and limited internal access. Users should review our Privacy Policy for more detail on data practices.

Vaiket may rely on third-party services including Meta, WhatsApp, OVHcloud, payment processors, email providers, cloud infrastructure, analytics, and support tools.

Third-party services may have their own terms, policies, outages, limitations, reviews, and approval processes.

Paid services may be subscription-based and may renew automatically unless cancelled as per the plan terms.

Payment failure, chargebacks, unpaid invoices, or suspected abuse may lead to feature limits, suspension, or termination.

Refunds, cancellations, taxes, renewal rules, and non-refundable items are governed by the applicable plan terms and our Refund Policy.

Users must follow published or system-enforced rate limits, fair usage limits, security requirements, and integration guidelines.

Vaiket may throttle, block, review, or suspend API usage to prevent abuse, protect infrastructure, or maintain platform stability.

Vaiket retains account, billing, message, campaign, and operational data for as long as needed to provide services, meet legal obligations, resolve disputes, prevent abuse, and maintain records.

Users may request deletion through support. Backup copies and logs may remain for a limited period as required for security, disaster recovery, compliance, or legal reasons.

Vaiket software, platform design, workflows, dashboards, branding, logos, content, source code, and product experience are owned by Vaiket or its licensors.

Users may not copy, reproduce, resell, reverse engineer, or misuse Vaiket intellectual property without written permission.

Vaiket works to provide reliable service, but uptime is not guaranteed.

Service may be affected by maintenance, infrastructure issues, network failures, third-party dependency failures, Meta or WhatsApp platform issues, security events, or circumstances beyond our control.

Users agree to indemnify and hold Vaiket, its directors, employees, partners, and service providers harmless from claims, losses, penalties, damages, or expenses caused by user misuse, unlawful messaging, policy violations, or unauthorized activity.

These Terms are governed by the laws of India.

Subject to applicable law, courts located in Ranchi, Jharkhand will have jurisdiction over disputes relating to these Terms or Vaiket services.

Vaiket may update these Terms from time to time for product, compliance, legal, security, or operational reasons.

Continued use of Vaiket after changes are published means you accept the updated Terms.

Support: support@vaiket.com

Legal: legal@vaiket.com

Company: Vikas Web Development Pvt. Ltd., Ranchi, Jharkhand 834001, India